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Info@RightTimeSeptic.com

Right Time Septic

Right Time Septic

Privacy Policy  

Introduction

Right Time Septic ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or communicate with us, including via SMS under 10DLC compliance regulations.

What information we collect?

We collect the following types of information:

  • Personal Information: Name, phone number, email address, and any other details you provide when requesting services or contacting us
  • Automated Information: IP address, device type, browser, and browsing activity collected via cookies and analytics tools.
  • SMS Data: If you opt in to receive text messages from us, we collect your phone number and SMS interaction data.

    How We Use Your Information

    We use your information to:

    • Provide and improve our septic services.
    • Process inquiries, appointments, and customer service requests.
    • Send updates, promotions, and service reminders via email or SMS.
    • Comply with legal and regulatory requirements, including 10DLC compliance for SMS messaging.

      SMS Communications & 10DLC Compliance

      Right Time Septic complies with the 10DLC (10-Digit Long Code) messaging regulations set by U.S. carriers to ensure secure and transparent business messaging.

      • Consent & Opt-In: You must explicitly opt in to receive SMS messages from us.
      • Message Frequency: We may send service confirmations, reminders, promotions, or emergency alerts.
      • Opt-Out: You can opt out anytime by replying STOP to our messages. You may also contact us directly to remove your number.
      • Message & Data Rates: Standard carrier charges may apply.
      • Privacy & Security: Your mobile number will not be shared or sold to third parties.

      Data Sharing & Security

      We do not sell, trade, or rent your personal information. We may share your data with:


      • Service providers assisting in operations (e.g., payment processors, scheduling software).
      • Legal authorities if required by law.
      • Partners assisting with SMS communications under 10DLC compliance.


      We implement appropriate security measures to protect your information.

      Retention

      We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

      We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

      Cookies

      We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

      A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

      The Site uses the following types of cookies:

      a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

      b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

      c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

      Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

      We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

      Third party collection of information

      Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

      This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

      How do we safeguard your information?

      We take great care in implementing and maintaining the security of the Site including encryption to protect your personal information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
      We implement reasonable security measures including encryption to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

      Your Rights & Choices

      You have the right to:

      • Access, update, or delete your personal information.
      • Opt out of SMS or marketing emails at any time.
      • Request a copy of your data.
      To exercise these rights, contact us at info@righttimeseptic.com

      Updates or amendments to this Privacy Policy

      We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

      How to contact us

      If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@righttimeseptic.com
      Last Modified 01/01/2025
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